Privacy Policy



Last updated: 2023

VisuWell, Inc., (“we” “our” “us” “VisuWell”) strongly believes in maintaining the  privacy of Personal Information (defined below) we collect from individuals who visit or make use of our  Site or Service (as each is defined herein). We want you to understand how and why we collect, use and  disclose Personal Information about you through our Site and Service. This Privacy Policy provides you  with information concerning our practices and procedures as they relate specifically to information we  collect through our Site and Service. We provide this Privacy Policy in connection with, and as incorporated  in its entirety in, our Terms and Conditions of Service located at (the “Terms and  Conditions of Service”). Because the Web is an evolving medium, we may need to change our Privacy  Policy at some point in the future, in which case we will post the revised Privacy Policy on this website and  update the “Last Updated” date above to reflect the date of the changes. 

By continuing to use the Site or Service or by providing us with your Personal Information after we post any  such changes, you accept the Privacy Policy as modified. Your access of the Site or Service for the limited  and exclusive purpose of reviewing this Privacy Policy does not constitute your acceptance of this Privacy  Policy unless you engage in any further access or use of Site or Service. If you are using the Site or Service as a part of an organization or business entity, you represent and warrant that you have appropriate  authority to bind such organization or entity to these terms and conditions of this Privacy Policy, and any  reference to “you” herein will include such organization or entity. Capitalized terms not defined herein shall  have the meanings set forth in our Terms and Conditions of Service. 

1. Definitions. Unless context requires otherwise, capitalized terms not defined within the Agreement  shall have the following meanings: 

• “Affiliate” means, with respect to a Party, any person, firm, corporation, partnership (including  general partnerships, limited partnerships, and limited liability partnerships), limited liability  company, or other entity that now or in the future, directly controls, is controlled with or by or is  under common control with such Party.  

• “Applicable Law” means any and all applicable federal, state and local laws, statutes, ordinances,  regulations, rules, opinions, interpretive letters and other official releases of or by any government,  or any authority, department or agency thereof which are now in effect or which may come in to  effect at any time during the Term (as defined below). 

• “Client” means a patient or client of a particular Treatment Provider who uses the Service for the  purpose of communicating with his or her Treatment Provider regarding his or her treatment. • “Account” means your user account which you must register for through the Site in order to make  use of the Service. 

• “Personal Information” means information that is unique to you and may include your name, your  date of birth, your social security number, your tax identification number (if applicable), your home  or other physical address, your email address, your telephone number, payment card information,  and other information that identifies you as further described in Section 9. 

• “Service” means the VisuWell interactive platform that (a) allows Clients and Treatment  Providers to interact online for the purpose of receiving and providing professional medical services  related to the Client’s treatment; and (b) provides Treatment Providers with certain practice  management tools including, but not limited to, scheduling, messaging, note taking, and record 

keeping tools in addition to other services that support the provision of professional medical  services relate to therapy and mental health treatment. 

• “Site” means our website located at 

• “Treatment Provider” means the healthcare professional or group of healthcare professionals that  use the Service to communicate with Clients regarding their treatment and to manage certain  administrative functions of their healthcare practice.

• “User”, “you”, or “your” means the the Treatment Provider or Client, as dictated by the context of  this Agreement, who makes use of the Service. 

• “User Information” means the Personal Information that you provide to us in order to register your  Account and make use of the Service may include your name, your date of birth, your home or  other physical address, your email address, your telephone number, your user name, the name of  your Treatment Provider, your health plan, your health plan subscriber ID number (where  applicable), and other information. 

• “VisuWell”, “we”, “our” or “us” or “VisuWell” shall mean VisuWell Solutions, LLC, a Delaware  limited liability company. 

2. Information VisuWell Collects 

A. User-Provided Information 

Users provide us information such as name, e-mail address, etc. If Users correspond with  VisuWell by email, VisuWell may retain the same. VisuWell may also retain any messages  sent through the Service.  

B. Client Information 

Upon registering for an Account, a Client may provide VisuWell with his or her User Information.  VisuWell encourages each Client to provide his or her User Information in order to enable  optimal use of the Service. The registration process requires each Client to choose a unique  identifier (for example, username and password) for his or her account. To protect the Client’s  privacy, VisuWell allows each Client to choose a username that does not correspond to their  real name. 

VisuWell offers various messaging platforms relating to specific requests and/or purposes to  facilitate communications between Clients and Treatment Providers. Either the Client or their  Treatment Provider may initiate such messages and/or communications. Client’s response and/or  provision of information regarding these communications are voluntary; therefore, a Client has a  choice whether or not to disclose this information. Certain communications (for example, e-mails,  and messages) are recorded and maintained by VisuWell. VisuWell will not edit the content  of the communication between a Client and his or her Treatment Provider. 

VisuWell considers these communications to be personal, private and confidential and will not  use or disclose these communications in personally identifiable form except as provided for in this  Privacy Policy or where required by Applicable Law or unless you agree to additional use and  disclosure of information provided via the Service. However, VisuWell may block or remove  certain communications materials (for example, offensive or otherwise unacceptable materials for  which a complaint has been reported) in accordance with our Terms and Conditions of Service. 

From time to time, Client’s Treatment Provider or a member of Client’s Treatment Provider's staff  may provide VisuWell with medical or other information contained in their medical records or  patient files. This may include sharing of information about User via integration between  VisuWell’s Service and certain systems used by Treatment Provider containing information  about the Client (for example, medical record-keeping/storage systems, billing systems). The  provision and sharing of this information is optional by Treatment Provider and requires the Client’s  consent. In addition, VisuWell may share information provided by Client in their Service to  update and supplement Client medical or other information with Client’s Treatment Provider or  contained in Client’s Treatment Provider's systems. 

Treatment Provider will have access to a Client’s Personal Information, including their first and last  name. Once Client initiates a consultation through the Service, he or she may be asked to provide  additional health information specific to the treatment required. Participation in a consultation  through the Service is voluntary and therefore a Client has a choice whether or not to disclose this  information. Such consultations may be recorded and stored by the Service.

C. Treatment Provider Information 

When a Treatment Provider registers at VisuWell, VisuWell requires the collection of certain  contact information as part of the Treatment Provider registration process (for example, name,  medical license number and state of issue, primary specialty, office address, office zip code). It is  optional for a Treatment Provider to provide additional contact information (for example, office fax,  e-mail address date of birth, and specialties), but Treatment Providers are encouraged to provide  this information in order to enable optimal use of VisuWell’s Service. When Treatment Providers  register at VisuWell, the registration process requires them to choose a unique identifier (for  example, username and password) for their Account. 

D. Use of Cookies and other Data Collection Tools 

A cookie is a piece of information which a web server may place on your computer when you visit  a website. Cookies are commonly used by websites to improve the user experience and have not  been known to transmit computer viruses or otherwise harm your computer. Many cookies last  only through a single website session, or visit. Others may have an expiration date, or may remain  on your computer until you delete them.  

We may use cookies for a number of purposes - for example, to maintain continuity during a user  session, to gather data about the usage of our Service for research and other purposes, to store  your preferences for certain kinds of information and marketing offers, or to store a user name or  encrypted identification number so that you do not have to provide this information every time you  return to our Service. We currently use or anticipate using third party service providers to gather  data about the usage of our Service and for marketing purposes. These third-party services may  set or maintain cookies which we do not control. Due to the constantly-changing technology of the  internet, we may discontinue the use of these providers at any time, or implement new third-party  services to provide same, similar, or additional functionality. 

E. Log File Information 

Log file information is automatically reported by User’s browser each time user accesses a  VisuWell page. When User uses the Service, VisuWell’s servers automatically record certain  information that User’s web browser sends whenever they visit any Website. These server logs  may include information such as User Web request, Internet Protocol (“IP”) address, browser type,  referring / exit pages and URLs, number of clicks, domain names, landing pages, pages viewed,  and other such information. 

F. Clear Gifs Information 

When you use the Service, VisuWell may employ clear gifs (also known as Web beacons) which  are used to track the online usage patterns of our Users anonymously. No personally identifiable  information from a User’s VisuWell Account is collected using these clear gifs. In addition,  VisuWell may also use clear gifs in HTML-based emails sent to our users to track which emails  are opened by recipients. The information is used to enable more accurate reporting, improve the  effectiveness of our marketing, and make VisuWell better for our users. 

3. How VisuWell Uses User Information 

A. VisuWell uses your Personal Information to submit to operate, maintain, and provide the features  and functionality of the Service. For example, VisuWell may use the Personal Information you  provide to us in order to verify your credentials, such as medical license in the case of a Treatment  Provider. VisuWell may use Client information in reference to communications with Payers or  credit card processing partners.

B. By providing VisuWell your email address, you consent to VisuWell using the email address  to send Service-related notices, including any notices required by Applicable Law, in lieu of  communication by postal mail. VisuWell may use your email address to send other messages,  such as newsletters, changes to features of the Service, or special offers. If you do not want to  receive such email messages, you may opt out or change the preferences in your Account. Opting  out may prevent you from receiving email messages regarding updates, improvements, or offers.  You may not opt out of Service-related e-mails. 

C. Following termination or deactivation of your Account, VisuWell may retain your information for  a reasonable time for backup, archival, or audit purposes, including without limitation as required  by Applicable Law. Furthermore, VisuWell may continue to make available indefinitely any  Content posted to public areas of the Service by a particular User after termination or deactivation  of such User’s Account. 

D. If you choose to use VisuWell’s invitation service to invite a friend to the Service, VisuWell  will ask you for that person's email address and automatically send an email invitation. VisuWell  stores this information to send this email, to register the friend if their invitation is accepted, and to  track the success of our invitation service. Your friend may contact VisuWell to request that  VisuWell remove this information from our database at 

E. VisuWell may use certain information about you and/or your User Content internally for purposes  such as analyzing how the Service is used, diagnosing service or technical problems, maintaining  security, and personalizing content. 

F. VisuWell reserves the right, but has no obligation, to monitor the User Content posted on the  Service. VisuWell reserves the right to remove any such information or material for any reason  or no reason, including without limitation if, in our sole opinion, such information or material violates,  or may violate, any Applicable Law or our Terms and Conditions of Service, or to protect or defend  our rights or property or those of any third party. VisuWell also reserves the right to remove  information upon the request of any third party. 

G. VisuWell uses cookies, clear gifs, and log file information to:  

1. remember information so that a particular User will not have to re-enter it during their visit  or the next time they visit the site;  

2. provide custom, personalized content and information;  

3. monitor the effectiveness of VisuWell’s Service;  

4. monitor aggregate metrics such as total number of visitors, traffic, and demographic  patterns;  

5. diagnose or fix technology problems reported by our Users or engineers that are  associated with certain IP addresses;  

6. help Users efficiently access their information after signed in; and 

7. track User Content and Users to the extent necessary to comply as a service provider with  the Digital Millennium Copyright Act. 

4. How VisuWell Shares User Information 

A. Personally Identifiable Information 

VisuWell may share your personally identifiable information with third parties solely as necessary  to provide the Service or certain features of the Service to you, such as billing a your health plan  or charging your credit card, or as otherwise expressly permitted hereunder. If we do this, such  third parties’ use of your information will be bound by this Privacy Policy. VisuWell may store  personal information in locations outside the direct control of VisuWell (for instance, on servers  or databases co-located with hosting providers). Other than as set forth in the “Other Transfers” section of this Privacy Policy, we will not, however, ever sell information that identifies you without  your explicit consent. 

B. Client Information 

VisuWell may share Client information, such as User username, email, and home state, with  Treatment Providers. Any Client consultation content will be shared with the Client’s Treatment  Provider and VisuWell may retain a copy of such content. When a Treatment Provider elects to charge for a consultation and a Payor has an agreement with VisuWell to cover such Client  consultation, VisuWell may release User contact information, the date of the service, the service  descriptor, and the service charge to the Payor for payment purposes. If you initiate a payment  transaction on the Service, VisuWell transmits your payment card information to our third party  payment processing partner via encrypted transmission. VisuWell may cross check your  payment information with the information that you provide at registration for verification purposes.  If a Treatment Provider determines that it is clinically appropriate, it may send a referral message  to another Treatment Provider. This referral message may contain personally identifiable health  information about you. Although the consulting provider may be able to view this information, he  or she cannot update or edit User information. VisuWell will obtain your consent before sharing  or disclosing any of your personal health records that contain personally identifiable information to  third parties. However, if you ask us to transfer or forward your personal health records, that  request shall constitute consent. 

C. Treatment Provider Information 

VisuWell may use Treatment Provider information (for example, name, license number, etc) to  submit claims to health plans and Payors that pay for services provided by such Treatment Provider  via VisuWell to Clients. VisuWell will also make a Treatment Provider’s information publicly  available via a Treatment Provider profile or Treatment Provider search functionality so that  potential Clients can find Treatment Providers on the Service. VisuWell may disclose Treatment  Provider information as required by Applicable Law or reporting obligations, for example to licensing  entities. VisuWell may also disclose Treatment Provider information to verify any credentials  provided to us by such Treatment Provider. 

Any personal information or content that a Treatment provider voluntarily discloses for posting to  the Service, such as User Content, becomes available to the public, as controlled by any applicable  privacy settings. To change privacy settings on the Service, a User may go to User setting page  to do so. If User removes information posted to the Service, copies may remain viewable in cached  and archived pages of the Service, or if other Users have copied or saved that information. 

From time to time, VisuWell may run special offers concerning other events or activities  (“Events”) on the Service together with a third party partner. If User provided information to such  third parties, User gives them permission to use it for the purpose of that Event and any other use  that User approved. VisuWell cannot control third parties’ use of User information. If User does  not want their information to be collected by or shared with a third party, User can choose not to  participate in these Events. 

Except as otherwise described in this Privacy Policy, VisuWell will not disclose personal  information to any third party unless required to do so by Applicable Law or subpoena or if  VisuWell believes that such action is necessary to (a) conform to the law, comply with legal  process served on us or our affiliates, or investigate, prevent, or take action regarding suspected  or actual illegal activities; (b) to enforce VisuWell’s Terms and Conditions of Service, take  precautions against liability, to investigate and defend ourselves against any third-party claims or  allegations, to assist government enforcement agencies, or to protect the security or integrity of our  Site; and (c) to exercise or protect the rights, property, or personal safety of VisuWell, our Users  or others. 

D. Non-Personally Identifiable Information 

VisuWell may share non-personally identifiable information. VisuWell may allow third-party ad servers or ad networks to serve advertisements on the  Service. These third-party ad servers or ad networks use technology to send, directly to User  browser, the advertisements and links that appear on VisuWell. They automatically receive User  IP address when this happens. They may also use other technologies (such as cookies,  JavaScript, or Web beacons) to measure the effectiveness of their advertisements and to  personalize the advertising content. VisuWell does not provide any personally identifiable  information to these third-party ad servers or ad networks without User consent. However, please  note that if an advertiser asks VisuWell to show an advertisement to a certain audience and  User responds to that advertisement, the advertiser or ad server may conclude that User fit the  description of the audience they are trying to reach. In addition, third-party advertisers may use  information (not including User name, address, email address, or telephone number) about User  visits to this and other Website in order to provide advertisements about goods and services of  interest to User. The VisuWell Privacy Policy does not apply to, and VisuWell cannot control  the activities of, third-party advertisers. Please consult the respective privacy policies of such  advertisers for more information. 

E. Other Transfers 

VisuWell may share personally identifying and non-personally identifiable information with  businesses controlling, controlled by, or under common control with VisuWell. If VisuWell is  merged, acquired, or sold, if VisuWell acquires a new business unit or affiliate, or in the event of  a transfer of some or all of our assets, we may disclose or transfer personally identifying and non personally identifying information in connection with such transaction without your further consent. 

5. “Do Not Track (DNT)” Browser Signals.  

Do Not Track (“DNT”) is an optional browser setting that allows you to express your preferences regarding  tracking by advertisers and third parties. Currently, neither the Site nor the Service recognizes or takes  any automated action in response to browser “do not track” signals.  

6. Social Media Platforms and Websites. 

Any information, communications, or material of any type or nature that you submit to our Site or Service  through the use of social media integration (including, but not limited to any of our websites or profiles  contained on a social media platform or website such as Facebook or Twitter) by email, posting, messaging,  uploading, downloading, or otherwise (collectively, a “Submission”), is done at your own risk and without  any expectation of privacy. We cannot control the actions of other users of any social media platform or  website and we are therefore not responsible for any of your Submissions contained on such sites and  platforms. By accessing or making use of any part of the Site or Service that is contained on a social media  platform or website, you are representing and warranting to us you have reviewed the applicable privacy  policy and terms of use of such platform or website and that you will abide by all such provisions contained  therein. 

Additionally, in the event that any one part of the Site or Service offers a message board or any other  interactive or feature or platform of a social or public nature on a website administered directly by us, please  be aware that these areas may allow you to publicly post, and share with other users, certain messages,  content, or other information (e.g., stories, pictures, ingredients, tips, etc.). Although we may take certain  precautions to protect those who use these areas of our Site or Service, we encourage you to be wary of  giving out any Personal Information in such public forums. The information you post can be collected and  used by people you do not know. We cannot guarantee the privacy and safety of these areas and are therefore not responsible for any information you choose to post. Your use of these features is fully at your  own risk. 

7. Information Collected from Children. 

We are strongly committed to preserving online privacy for all of our Site visitors, including children. Our  Site and Service are intended for use only by persons who are 18 years old or older and our Terms of and  Conditions of Service expressly prohibit access or use of the Site or Service by any person under 18 years  old unless such person is represented by a parent or legal guardian. Consistent with the Children's Online  Privacy Protection Act, we will not knowingly collect any information from children under the age of 13. If  you are under the age of 13, you must ask your parent or guardian to assist you in using the Site or Service.  

8. California Resident’s Privacy Rights. 

Under California law, California residents may opt-out of our disclosing Personal Information about them to  third parties for their marketing purposes. If you do not want us to disclose information to other companies  for their marketing purposes, please contact us by any of the ways described in the “Contact Information”  section below. Pursuant to Section 1798.83 of the California Civil Code, residents of California have the  right to request from a business, with whom the California resident has an established business relationship,  certain information with respect to the types of Personal Information the business shares with third parties  for direct marketing purposes by such third party and the identities of the third parties with whom the  business has shared such information during the immediately preceding calendar year. To request a copy  of such information, please contact us by any of the ways described in the “Contact Information” section  below, and we will respond within 30 days as required by law. California law also requires us to disclose  how we respond to your Web browser “do not track” signals or other mechanisms that provide you the  ability to exercise choice regarding the collection of personally identifiable information about your online  activities over time and across third-party Websites or online services. We are also required to disclose  whether other parties may collect personally identifiable information about your online activities over time  and across different Websites when you use the Service. We may use third parties such as network  advertisers and ad exchanges to serve advertisements across the Internet and may use third party analytics  service providers to evaluate and provide us and/or third parties with information about the use of these  ads on third party sites and viewing of ads and of our content. Third parties may offer you a choice as to  whether or not to have your information collected for that purpose.  

9. Using the Service from Outside the United States. 

If you are accessing or otherwise making use of the Service from outside the United States, please be  aware that your information may be transferred to, stored or processed in the United States, where our  servers are located and our central database is operated. The data protection and other laws of the United  States and other countries might not be as comprehensive as those in your country, but please be assured  that we take steps to protect your privacy. When you accept our Terms and Conditions of Service and  otherwise access or make use of the Service, you acknowledge and agree that we have the express right  to transfer your information across jurisdictions and international borders to our facilities and to those third  parties with whom we share it as described in this Policy. If you are a resident of Australia, you  acknowledge, agree and consent to transfer of your information outside of your jurisdiction in accordance  with this Section 9 and you further acknowledge and agree that we are not required to comply with the  requirements of the Australian Privacy Act of 1988 or the Australian Privacy Principles and we are not  obligated to ensure that any overseas recipient of your information is required to comply with the Australian  Privacy Principles. 

10. How VisuWell Protects User Information; Treatment Provider Requirements

VisuWell uses commercially reasonable physical, managerial, and technical safeguards to preserve the  integrity and security of User personal information and implement User privacy settings. VisuWell  cannot, however, ensure or warrant the security of any information User transmits to VisuWell or guarantee that User information on the Service may not be accessed, disclosed, altered, or destroyed by  breach of any of our physical, technical, or managerial safeguards. To protect User privacy and security, VisuWell take reasonable steps (such as requesting a unique  password) to verify User identity before granting you access to User Account. User is responsible for  maintaining the secrecy of User unique password and account information, and for controlling access to  User email communications from VisuWell, at all times. 

A. Introduction 

All VisuWell Treatment Providers are professionals and before joining the VisuWell network are  rigorously screened to ensure that our clients have access to only the highest quality mental health  care. Our Treatment Providers all adhere to the ethical codes of their respective licensing or  professional organizations. However, the online world has some unique concerns in addition to the  ethical issues present in traditional face-to-face settings. 

At VisuWell, VisuWell requires that our Treatment Providers have ethics and professional  behavior above reproach. All of our Treatment Providers are required to follow the American  Psychological Association's Ethical Principles of Psychologists and Code of Conduct. In addition to the  ethical standards of traditional psychology, at VisuWell, VisuWell have additional ethical  guidelines. 

B. Treatment Providers must have a mastery of the technological tools of online counseling.  Encryption and Information Security 

Providers must understand how to use encrypted services for communications and records. Providers  must use highly secure passwords and change them regularly. Any records stored on either the cloud  or on physical storage, media must be encrypted and secured against unauthorized access. Providers  are prohibited from storing or transmitting client data on any network with less than 128 bit encryption,  with 256 bit encryption encouraged. Physical storage devices such as a computer hard drive, USB or  mobile device must be stored in a locked location with precautions taken against any unauthorized  physical or electronic access. Any WiFi networks used must be encrypted. Using public, shared  computers is never permitted, regardless of security or encryption tools used. If a Provider uses a  laptop computer, it must have a master password enabled along with special attention paid to the  computer's physical storage and security. 

Backup Systems. All VisuWell Treatment Providers are encouraged to use secure, cloud based systems for records backup. At the minimum, all client records must be physically backed  up on an external storage device which is then stored in a locked, secure location. Treatment  Providers are encouraged to backup their client files on a daily basis, but are required to back up  at least weekly. Paper printouts of any patient records are highly discouraged. 

Passwords. Passwords must be changed regularly. All Treatment Providers are required to  change their VisuWell passwords monthly and are encouraged to change any passwords related  to client records at least monthly. Passwords must be at minimum eight characters long with both  upper and lower case letters, at least 2 different numbers and 2 special characters. Any variation  of the Provider's name, social security number, address, etc. must not be used. Providers are  prohibited from storing their VisuWell password on their computer. 

Firewalls. Treatment Providers must ensure that they use appropriate firewall protection to ensure  no unauthorized network connections to their computer. 

Virus Protection. Treatment Providers are highly encouraged to use Mac OS or Linux systems to  minimize security vulnerabilities. Windows users are required to use up-to-date anti-virus software and download the most current Windows security updates within 1 week of release. Treatment  Providers are also encouraged to avoid any websites of a questionable or risky nature. All  Treatment Providers, regardless of computer operating system, are highly discouraged from using  any public, peer-to-peer file sharing services. VisuWell will stay current on security risks for  Treatment Providers and users and inform the VisuWell community as appropriate, however all  Treatment Providers have the ultimate responsibility of ensuring their machine is safe and secure. 

Hardware. Treatment Providers must be comfortable and familiar with their particular hardware. 

Software. Treatment Providers must be comfortable with both the VisuWell platform and any  software necessary to assist clients during therapy. 

Third-Party Services. Treatment Providers must not use any third-party software or services for  VisuWell online counseling that has not been approved by VisuWell. Certain tools are  prohibited because of known or potential security issues as VisuWell as the user experience of  clients. Treatment Providers must never require a client to use a particular software or service that  has not been approved by VisuWell. 

C. Treatment Providers must work only within their scope of practice. 

Scope of Practice indicates the specific area in which a Treatment Provider may practice. Treatment  Providers may not practice within an area for which they are not trained and/or licensed. Treatment  Providers must follow the Applicable Law and professional regulations for their locale. Clients seeking  treatment for a Treatment Provider licensed outside of their physical location are considered "visiting"  the Treatment Provider in the Treatment Provider’s home location. Treatment Providers are required  to answer any questions about their qualifications, training and/or licensing so a client can be fully  informed. Treatment Providers are expressly prohibited from providing any service for which they are  not qualified or legally allowed to provide. 

D. Treatment Providers must ensure that their skills are current. 

Treatment Providers must stay current within their professional area. This includes receiving any  required continuing education training. Treatment Providers must keep abreast of significant research  within their field and be able to employ new training, knowledge and research towards the betterment  of their clients. Treatment Providers must keep their licenses and certifications current as required by  their local jurisdiction. 

E. Treatment Providers must be prepared for client emergencies. 

While VisuWell strives to provide relevant emergency information for each client's location,  Treatment Providers must take responsibility for their client's safety. Treatment Providers are  encouraged to be familiar with the emergency and crisis resources for a particular client's location.  Emergency contact information is collected from every VisuWell client; Treatment Providers must  be knowledgeable on how to use emergency information, regardless of client location. For example, if  a client in the UK is seeing a US Treatment Provider, that Treatment Provider should be familiar with  how to dial a UK emergency contact's phone number in the event of a crisis. The Treatment Provider  should also take advantage of emergency and crisis resources provided by VisuWell for each client  location. Treatment Providers should have a telephone available in the event of a network or hardware  failure in order to ensure that a client is not abandoned. The safety and security of VisuWell clients  is the highest priority. 

F. Treatment Providers must use appropriate Informed Consent. 

Treatment Providers must ensure that all of their VisuWell clients complete and sign an Informed  Consent. This can be done electronically using a digital signature service such as Right Signature, or it can be through a printed, signed and scanned document. Treatment Providers must keep encrypted  digital copies of any documents submitted by clients and must provide a copy of the document in PDF  format to the client. Microsoft Word documents are highly discouraged due to their ability to be easily  altered and lack of universal compatibility. Right Signature is the preferred VisuWell provider for  legal, digitally signed documents. Treatment Providers are not required, but are encouraged to use the  Right Signature service to ensure that clients are able to easily read and sign informed consent  documents. Regardless of method, an informed consent is absolutely necessary. VisuWell has  sample informed consent forms for Treatment Provider use, however the ultimate responsibility for  informed consent compliance lies with the Treatment Provider. Minor children MUST have a parent or  legal guardian sign an Informed Consent before ANY consultation or treatment can begin. 

The Informed Consent must include information about the Treatment Provider's jurisdiction and  licensing and inform the client that the session will be conducted under the laws of the Treatment  Provider's specific jurisdiction. The Informed Consent must inform the client that the laws and  regulations within the Treatment Provider's jurisdiction may be different than the Applicable Law within  the client's jurisdiction. 

G. The Treatment Provider is the Owner of the Record. 

VisuWell stores client records using a third party data center. VisuWell also maintains a payment  history, however no other treatment data is collected by VisuWell. The Treatment Provider is the  legal owner of the medical records created and generated from treatment. Treatment Providers must  comply with any medical records release requests by a client or legally authorized entity. Treatments  Providers must maintain patient records as required by Applicable Law within their jurisdiction and  make available any records if requested by a client. No records shall ever be released without a written  release from the client or client's legally authorized agent. 

H. Treatment Providers should be insured. 

Treatment Providers should ensure that they are covered by any required malpractice insurance if  required by their local jurisdiction. All Treatment Providers are encouraged to maintain appropriate  levels of malpractice insurance coverage. 

11. Complaints. 

To file a complaint regarding VisuWell’s collection and use of your Personal or User Information, please  email us at [dedicated email address] or write to us at the address listed here. Where appropriate, we will  attempt to confirm your understanding of the conduct related to your complaint and your expectations  regarding the outcome of your complaint. We will inform you whether we will conduct an investigation into  your complaint. If we do conduct an investigation, we also will provide contact details of the investigating  officer and the estimated completion date of the investigation. After we have completed our investigation,  we will advise you of the outcome and allow you to submit a response to our conclusions. If you are  unsatisfied with the outcome, we will advise you of additional options for resolution. If you are a resident of Australia, the following Australia-specific provisions apply to our processing of your  personal information in lieu of the relevant sections of this Privacy Policy: 

To file a complaint about an alleged breach of the Privacy Act 1988, please email us at or write to us at the address listed here. Where appropriate, we will attempt to  confirm your understanding of the conduct related to your complaint and your expectations regarding the  outcome of your complaint. We will inform you whether we will conduct an investigation into your complaint.  If we do conduct an investigation, we also will provide contact details of the investigating officer and the  estimated completion date of the investigation. After we have completed our investigation, we will advise  you of the outcome and allow you to submit a response to our conclusions. If you are unsatisfied with the  outcome, we will advise you of additional options for resolution.

12. Changing User Information; Contacting Us

User may update or correct User account information and email preferences at any time by logging in to  User account and changing the settings. User can review and correct the information that VisuWell  keeps on file by contacting us directly at

User may deactivate a Treatment Provider by selecting the Treatment Provider deactivation option if User  no longer wishes to allow him or her to view User information. The Treatment Provider will be able to view  a static version of User information as of the deactivation, but will no longer be able to view updates. 

If you have any questions about this Privacy Policy, the practices of this site or User dealings with this  website please contact us at  

Changes to this Privacy Policy are effective when they are posted on this page.