Every specialty practice in the country runs on referrals. It's the top of the funnel and arguably one of the most important pieces of the business. And yet 76% of practices are still managing it with EHRs and spreadsheets.

We've been in healthcare technology for more than ten years. We've sat across the table from COOs, referral coordinators, and practice administrators at organizations of every size. It doesn't matter which group we talk to. The story is the same: the process is manual, it's inefficient, and there are zero insights into how it's actually performing. Staff spend over half their time on intake and repetitive follow-up. 50% of referrals are never completed.

The EHR wasn't built for this. It was built for clinical documentation and billing. Staff fill the gaps by re-keying data, chasing faxes, and toggling between systems that were never designed to work together. Referrals stall, drop, or disappear entirely.

That's not a people problem. It's a technology problem.

So we built a platform to fix it. Centralize the intake, process the documents, coordinate the workflows, close the loop, and report on all of it. That's what Hatch does. And we're going all in on it.